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Just a general PSA when posting bugs

Just a general PSA when posting bugs


Hey everyone,

We rely on your bug reports to help us improve the game. Our dev team actually does comb through the subreddit to look for bug reports. With that in mind, we’d like to make sure we can isolate and address those bugs when they’re reported here. In order to do so, we’d like to respectfully request that you share the following information when posting a bug:

* Device model (ie iPhone 12 or whatever other mobile device you might be using that is experiencing the issue)
* OS version
* A brief description of how this issue is occurring.

The more specific information you can provide, the better it helps us identify the problem. For example, if it’s a visual bug, saying “Supercell fix this” doesn’t really give us much to go on. Because Clash is played on such a wide range of devices, it helps us quite a bit to let us know what device you’re using.

Any kind of information to help us pinpoint the source of the issue is greatly helpful. Thanks!

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2 Comments

  1. AutoModerator

    The news tag is only for official news about the game. If this tag is incorrectly applied, a moderator may remove this post!

    *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/ClashOfClans) if you have any questions or concerns.*

    Reply
  2. sp00kypork

    But isn’t one of the recovery questions what devices do you play on?

    Idk this doesn’t seem like a good idea for account security reasons due to some scammers being able to phish for that information easily.

    Reply

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