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HELP, My friend lost his th14 after his email got hacked, and he does not remember his Id tag and his name has weird characters. Is there any chance he could get it back?

HELP, My friend lost his th14 after his email got hacked, and he does not remember his Id tag and his name has weird characters. Is there any chance he could get it back?

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  1. DMandBurgers

    Unlikely. When you contact supercell about it the name and many other pieces of information are needed to confirm the ownership. If you don’t have the correct information the account will be banned. If he still has access to in game support, he should use the in game support for his th14 to request a change of email address. They can do this without confirmation in-game only on the account that is under question. If this hasn’t helped, I hope someone has your answer. Do NOT contact supercell trying to get the account back by email or through another account. They will likely ban the th14.

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